Privacy Policy
Effective Date: 10.01.2025
Last Updated: 10.01.2025
Nooria is committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable data protection laws, including the Swiss Federal Act on Data Protection (FADP), the General Data Protection Regulation (GDPR), and relevant laws in the United Arab Emirates (UAE).
Information We Collect
We collect and process the following categories of personal data:
Personal Identifiable Information: Name, email address, phone number, delivery address, and payment details.
Health-Related Information: Voluntarily provided data through questionnaires for personalized product recommendations.
Usage Data: IP address, browser type, device type, pages visited, and interaction with our website.
Cookies and Tracking Technologies: Data collected through cookies and similar tools (including Hotjar) for functionality, analytics, and user experience improvements.
How We Use Your Data
Your personal data is used for the following purposes:
Providing Services: To process your orders, provide personalized recommendations, and deliver products.
Improving Customer Experience: To analyze your preferences and optimize website performance.
Legal Compliance: To comply with legal and regulatory obligations.
Marketing and Communication: To send promotional messages, newsletters, and updates (with your explicit consent).
Security: To ensure the safety of our website and protect against fraud.
Sharing Your Data
We may share your personal data with:
Service Providers: For payment processing (e.g., Stripe), logistics, website hosting, and user experience analytics (e.g., Hotjar, which records anonymized interactions such as clicks, scrolls, and navigation paths to improve usability).
Analytics Providers: For insights into website performance and user behavior.
Regulatory Authorities: To comply with legal obligations.
Third Parties: With explicit consent, for partnerships or collaborations.
We do not sell your personal data to any third party.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance website functionality, analyze user behavior, and improve the overall user experience.
Types of cookies used include:
Essential Cookies: Necessary for website operation.
Performance Cookies: Collect anonymous data for analytics.
Experience & Analytics Cookies: Tools such as Hotjar help us understand how visitors interact with the website (e.g., clicks, scrolling, or time spent on pages). This data is anonymized and used solely to optimize usability and design.
Marketing Cookies: Track user preferences for targeted ads.
You can manage your cookie preferences through your browser settings.
